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Full-time Support Analyst - Enterprise Systems Support (BI Systems)

at Safaricom in Nairobi

Support Analyst – Enterprise Systems Support (BI Systems) at Safaricom in Nairobi – Kenya Jobs, Careers and Vacancies

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

We are pleased to announce the following vacancy in the IS OPERATIONS Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Principal Support Analyst Intelligence Systems the role holder will provide leading expert support to existing and upcoming internal Business Intelligence, FMS, Subscriber Registration, RAID, DCM/SAS and other related reporting systems and provide end user support.

Key Responsibilities:

  • Provide expert support (and system management where applicable) for assigned systems and applications;
  • Maintain Data and Application availability for all assigned systems and applications;
  • Provide 1st Level and 2nd Level applications support (and system management where applicable) for all other internal applications within the Business Support Systems team’s jurisdiction;
  • Escalate and source expertise where necessary;
  • Ensure full involvement in testing new products, services, technologies, new and upgraded applications before implementation and rollout;
  • Provision of User Acceptance Test (UAT) environment in conjunction with Business Analyst;
  • Ensure Systems, Applications and Availability Monitoring;
  • Ensure Documentation and policy implementation and accessibility;
  • Ensure Documents are updated every 6 months and version control is implemented on each document.

Role requirements;

  • University Degree in Computer Science or IT Related field;
  • Microsoft certification: MCSE, MCDBA;
  • Oracle DBA training is an added advantage;
  • Proficiency in UNIX/Linux is an added advantage;
  • 2-3 years of work experience in a client server environment;
  • 2 years DBA and/or Application Support experience;
  • Programming skills in any 4GL or a functional programming language e.g. SQL;
  • Highly developed analytical thinking skills;
  • Ability to role-model and manage customers and fellow team members;
  • Team player;

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 24th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi via E-mail to

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Published at 18-12-2013
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