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Full-time Online Communications Officer

at Agency for Cooperation and Research in Development (ACORD) in Nairobi

Online Communications Officer at Agency for Cooperation and Research in Development (ACORD) in Nairobi – Kenya Jobs, Careers and Vacancies


ACORD (Agency for Cooperation and Research in Development) is a Pan African organisation working for social justice and development in Africa, through a combination of practical interventions on the ground, people-centred research and policy advocacy. ACORD has decentralised country offices in 17 African countries that work with communities on livelihoods and food sovereignty, HIV/AIDS and the right to health, peace building and women’s rights. ACORD also campaigns and engages in advocacy on these issues at Pan African and international level. Job Summary. Communications and dissemination lie at the heart of ACORD activities and Improving External Communication is one of the 4 pillars of the 2011-2015 ACORD strategic plan: ACORD will foster a robust communication strategy for ACORD’s impact and added value underpinning its advocacy work and supporting fundraising. ACORD relies heavily on its website – – and social media pages to help the organisation achieve its mission with 3 main objectives for our online communication: e-campaigning, e-fundraising and e-resource for civil society and development practitioners; and the Online Communications Officer will be responsible for optimising all web pages and web tools for ACORD website (English and French sites) and other websites run by the organisation (e.g. ACORD works with the media to disseminate information and contribute to changing attitudes and policies towards achieving social justice. The Online Communications Officer is co-responsible – with the Communication and Media Officer, for ensuring successful strategic online media partnerships and for increasing visibility in the online media at national and Pan African levels.

The position is designed for an experienced and self-motivated person with a background in online communication and marketing for international development organisations, and experience of working with a corporate brand. Under the direct supervision of the Communications Coordinator, the Online Communication Officer will be: – responsible for managing all aspects of ACORD’s digital strategy, including producing cross-channel content and managing online engagement and action.


1.Digital strategy and planning

  • Execute and enhance ACORD’s digital strategy
  • Develop and execute strategies for building an engaged online community
  • Develop and execute strategies for driving online and offline actions to advance ACORD’s advocacy work in peace-building, women’s rights, health and food security
  • Work with the rest of the Communications team to increase giving through our websites and social networking sites
  • Ensure consistency of brand application on all our web pages
  • Track all relevant metrics and statistics to continuously improve our online communication impact

2.Up-to-date and relevant content on ACORD online communication channels

  • Manage all Internet-based and multimedia communications for the organization, including the website, (English/French/Portuguese), constituent emails, social media, online fundraising, advocacy and web videos
  • Manage several microsites and partner websites, including, and others
  • Manage and generate content for the organization’s website, blog and social networking sites (Facebook, twitter, LinkedIn, Vimeo, YouTube…)
  • Update and manage ACORD’s web-based contact database (CiviCRM)
  • Oversee the organisation’s online video needs, with the support of the Graphic Design and Video Editing Officer

3.Support team work and organisational learning in online communication

  • Offer training to ACORD staff – in particular country staff – to support the use of social media across the organisation and the optimisation of our website
  • Liaise with country and Pan Africa teams to update and enhance the country and thematic profile pages
  • Work closely with colleagues, in particular the other members of the Communications Team on optimising ACORD’s digital communication work
  • Manage and oversee the work of interns and volunteers as required
  • Contribute to a culture of information sharing and organisational learning in partnership development and communication

Any other emerging task

  • Support the development of new communications instruments
  • Any emerging tasks within the Funding and Partnership Unit

Required qualifications, knowledge and skills

  • Masters degree in Development Communication, Marketing, Journalism or similar field
  • At least 5 years experience managing online content and digital strategy for a nonprofit, or other relevant experience
  • Familiarity with social media platforms and other digital tools and a passion for using these tools to drive action and engagement
  • Knowledge of African online media houses and preferably strong networks among African and international online senior editors
  • Excellent writing, editing and storytelling skills
  • Fully conversant with ICT and Microsoft or Mac applications and experience using content management software
  • Familiarity with Photoshop and other graphic design software
  • Ability to grasp Africa development issues and translate those issues into persuasive and accessible language
  • Familiarity and passion for social justice
  • Excellent inter-personal skills, and ability to work as a team member with colleagues of different nationalities/cultural backgrounds
  • Ability to work under pressure to meet tight deadlines

Preferred, but not required:

  • Spoken/written French
  • Experience with HTML/CSS/Javascript
  • Experience with CiviCRM or other CRM software
  • Video production experience

How to apply:
To apply, please complete an application form and e-mail it with a detailed Curriculum Vitae and cover letter to with the Job Title in the Subject Box. A detailed Job Description is also available on the website

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Full-time Communication and Media Officer at Agency for Cooperation and Research in Development (ACORD) in Nairobi 06-06-2013

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Published at 11-06-2013
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